Independent EV Service

These Terms of Use govern your access to and use of the NOVA EV SERVICE website, online forms, booking features, and related digital content collectively referred to as the “Website.”

By accessing or using the Website, you agree to these Terms. If you do not agree, please discontinue using the Website.

These Terms govern use of the Website only. Vehicle diagnostics, inspections, maintenance, programming, calibration, and repairs are governed by our separate EV Service Terms & Conditions, the applicable repair order, estimate, invoice, and subsequent authorizations.

About NOVA EV SERVICE

The Website is operated by [legal company name], carrying on business as NOVA EV SERVICE (“NOVA,” “we,” “us,” or “our”).

NOVA is an independent electric-vehicle service provider located in Ontario, Canada.

Business address: [business address]
Email: [service email]
Phone: [phone number]

General Information Only

Website content is provided for general information about NOVA and our services.

Nothing on the Website constitutes:

• A vehicle diagnosis or safety inspection

• A formal repair estimate

• A professional engineering opinion

• Manufacturer or dealership advice

• A warranty determination

• Confirmation that a vehicle is safe to drive, charge, tow, or store

• Confirmation that a particular service or part is appropriate or available for a specific vehicle

Vehicle faults may be concealed, intermittent, developing, software-dependent, or safety-critical. A physical inspection and appropriate diagnostic testing may be required before NOVA can provide recommendations, pricing, or an estimated completion time.

Emergency and Safety Information

Do not use the Website or an online booking form to request emergency assistance.

If a vehicle shows signs of smoke, fire, overheating, severe battery damage, unusual odour, hissing, leaking, flooding, or another urgent high-voltage condition, stop using or charging the vehicle if it is safe to do so, move away from it, and contact emergency services or an appropriate towing or safety professional.

Website content should not be relied upon when deciding whether a damaged or malfunctioning vehicle is safe to operate, charge, tow, or store.

Appointment Requests

An online booking is a request for a vehicle check-in or drop-off time.

It does not reserve a fixed amount of technician or repair-bay time and does not guarantee:

• Acceptance of the vehicle or requested service

• Immediate diagnosis or service

• Same-day service

• A specific completion date

• Parts, equipment, staffing, or manufacturer-system availability

• A particular price or repair outcome

Unless NOVA expressly confirms otherwise, an appointment is not confirmed until NOVA sends confirmation.

Submitting a booking request does not authorize diagnostic work, repairs, parts orders, disposal of parts, or charges. Those matters require the applicable disclosure and authorization under the EV Service Terms & Conditions and Ontario law.

NOVA may request additional information, offer a different time, place a request on a waitlist, or decline service when the requested work is outside our capabilities, required resources are unavailable, information is incomplete, or the vehicle may present an unreasonable safety risk.

Website Prices and Service Information

Prices, promotions, service descriptions, appointment availability, and estimated timing shown on the Website may change without notice.

A Website price is not a formal repair estimate unless it is clearly identified as one and provided in accordance with applicable legal requirements.

Taxes, diagnostic services, parts, programming, calibration, shop supplies, towing, storage, disposal, and approved third-party services may involve additional charges when properly disclosed and authorized.

If Website information conflicts with a written estimate, repair order, authorization, or invoice for a specific vehicle, the vehicle-specific document will govern to the extent of the conflict, subject to applicable law.

Accuracy of Information

We make reasonable efforts to keep Website information accurate and current. However, service descriptions, pricing, availability, vehicle compatibility, technical information, and other content may occasionally be incomplete, inaccurate, or outdated.

NOVA may correct errors, update information, or modify Website content without prior notice.

You are responsible for providing complete and accurate information when submitting a booking or contacting NOVA.

Authorized Use

You may use the Website only for lawful personal or legitimate business purposes.

You must not:

• Submit false, fraudulent, deceptive, or misleading information

• Impersonate another person

• Misrepresent your authority over a vehicle

• Use the Website to violate another person’s rights

• Attempt to gain unauthorized access to non-public systems or information

• Interfere with the Website’s security, availability, or operation

• Introduce malware, harmful code, automated scraping, or excessive automated requests

• Use Website content for unlawful, misleading, or unauthorized commercial purposes

You must not submit a service request for a vehicle unless you are the owner or are authorized by the owner, lessee, fleet operator, insurer, or another responsible party.

Intellectual Property

Unless otherwise identified, the Website and its content are owned by or licensed to NOVA and are protected by applicable copyright, trademark, and other intellectual-property laws.

Protected content may include:

• Text and service descriptions

• Photographs and videos

• Graphics and illustrations

• Website layout and design

• Logos and brand elements

• Mascot names, designs, artwork, and characters

• Slogans and promotional materials

• Software and interactive features

NOVA EV SERVICE names, logos, slogans, mascot designs, and distinctive brand elements may be trademarks, trade names, or protected creative works of NOVA.

No ownership, licence, or other right is transferred to you by accessing the Website.

Permitted Use of Website Content

You may view the Website and save or print a reasonable number of pages for personal, non-commercial use.

Without prior written permission from NOVA or the applicable rights holder, you may not:

• Reproduce or republish Website content

• Modify, translate, or create derivative works from it

• Distribute, sell, license, or commercially exploit it

• Copy NOVA’s photographs, graphics, illustrations, mascot, or service descriptions

• Use NOVA’s name, logo, branding, or trademarks

• Frame, mirror, scrape, or systematically extract Website content

• Use Website content to suggest an affiliation, approval, or endorsement by NOVA

Third-party names, logos, vehicle brands, and trademarks displayed on the Website belong to their respective owners. Their appearance does not imply sponsorship, endorsement, authorization, or affiliation unless expressly stated.

Content You Submit

You retain ownership of photographs, documents, reviews, messages, and other content you submit through the Website.

By submitting content, you give NOVA limited permission to receive, store, reproduce, and use it only as reasonably necessary to:

• Review and respond to your request

• Administer an appointment or vehicle service

• Communicate with you

• Maintain service and business records

• Protect safety and legal rights

• Carry out the purposes described in our Privacy Policy

Submitting content through a booking or contact form does not give NOVA permission to use identifiable customer or vehicle information in public advertising or social media.

NOVA will obtain additional permission where required before publicly using identifiable customer information, faces, licence plates, VINs, or identifiable vehicle content for marketing.

You must not submit content that is unlawful, harmful, malicious, infringing, defamatory, or materially misleading, or that you do not have the right to provide.

Reviews and Testimonials

If you provide a review or testimonial directly to NOVA for promotional use, we may request separate permission before publishing your name, image, vehicle details, or other personal information.

NOVA may edit a testimonial for length, spelling, or clarity without materially changing its meaning.

We will not knowingly present fabricated or materially misleading reviews as genuine customer experiences.

Third-Party Websites and Services

The Website may contain links to or integrations with third-party services, including:

• Booking platforms

• Payment processors

• Map and navigation services

• Analytics providers

• Social-media platforms

• Video or chat services

• Vehicle manufacturers and parts suppliers

Third-party services are governed by their own terms and privacy policies.

A link or integration does not mean that NOVA endorses every product, statement, service, or practice of that third party. NOVA does not control and is not responsible for independently operated third-party websites, content, security, availability, or privacy practices.

Privacy

NOVA’s collection, use, disclosure, retention, and protection of personal information are described in our Privacy Policy.

When you submit an appointment or service request, you agree that NOVA may contact you using the information provided for service-related purposes, including:

• Reviewing or confirming an appointment

• Requesting additional information

• Providing estimates or authorization requests

• Communicating safety concerns

• Providing diagnostic or repair updates

• Arranging payment and vehicle pickup

Promotional email or text messages require separate consent or another lawful basis and are subject to applicable unsubscribe requirements.

Website Availability and Security

NOVA takes reasonable steps to operate and protect the Website, but we do not guarantee that it will always be available, uninterrupted, secure, complete, compatible, or error-free.

The Website may be affected by maintenance, technical failures, third-party outages, cyber incidents, communication problems, or circumstances outside NOVA’s reasonable control.

You are responsible for using reasonable security measures on your device and confirming that any communication requesting payment, login credentials, or sensitive information genuinely comes from NOVA.

Disclaimers

To the extent permitted by law, the Website and its content are provided on an “as is” and “as available” basis.

NOVA does not guarantee that:

• Website content is complete or suitable for every vehicle or situation

• The Website will always be available or free from errors

• An online request will be received or processed immediately

• Website content will identify or resolve a vehicle problem

• Third-party links or services will remain available, secure, or accurate

Nothing in these Terms excludes or limits any right, warranty, condition, remedy, or liability that cannot legally be excluded or limited.

Limitation of Liability

To the extent permitted by law, NOVA is not liable for indirect, incidental, special, or consequential losses arising solely from your use of or inability to use the Website, including lost income, lost data, business interruption, missed appointments, or missed opportunities.

This limitation applies only to use of the Website. Liability relating to authorized vehicle service is governed by the EV Service Terms & Conditions, the applicable service documents, and Ontario law.

Nothing in these Terms excludes liability for loss legally caused by NOVA’s negligence, wilful misconduct, or other conduct for which liability cannot legally be limited.

Accessibility

NOVA aims to make its Website and services reasonably accessible.

If you experience difficulty using the Website or require information in an accessible format, please contact us at [service email] or [phone number]. We will work with you to provide reasonable assistance in accordance with applicable accessibility requirements.

Changes to the Website or These Terms

NOVA may modify, suspend, or discontinue Website content or features and may update these Terms from time to time.

The current version will be posted on this page with its effective date. Changes will apply prospectively from the posted effective date unless applicable law requires otherwise.

Governing Law

These Terms are governed by the laws of Ontario and the applicable laws of Canada.

Any dispute will be determined by a court or tribunal with jurisdiction, subject to any rights or procedures that cannot legally be waived.

If any provision is found to be unenforceable, it will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.